Shipping Policy

Shipping by Courier

Beki Life S.A. de C.V commits to delivering the products purchased by the customer from the shopping cart and/or call center, once the shipping cost determined on the platform in Mexican pesos has been paid, to the address specified by the Customer on the order form, as long as it is within the Territory. To optimize delivery, the Customer must provide an address where the order can be delivered during regular business hours, i.e., between 9:00 AM and 7:00 PM, Monday through Friday.

1. Beki Life S.A. de C.V will not be responsible for errors caused in the delivery when the delivery address entered by the Customer on the respective order form does not exist, does not conform to reality, or is missing information.
2. Beki Life S.A. de C.V reserves the right to adjust the shipping and delivery cost of an order based on the courier coverage and the particularity of the delivery service.

### Delivery Time

The estimated delivery time will be stipulated by the courier service, providing an estimated time of 4 to 6 business days. These times are average and, therefore, are only an estimate and not a guarantee of fulfillment, as delivery is carried out by courier companies external to Beki Life S.A. de C.V contracted for this purpose by the latter. Therefore, delivery times may vary due to logistical reasons or events of force majeure. In case of delivery delays, Beki Life S.A. de C.V will inform the Customer of the situation as soon as it becomes aware of it. Each delivery will be considered completed once the transport company makes the Product available to the Customer at the address indicated by the Customer at the time of purchase, which is materialized through the control system used by the contracted transport company. Delays in delivery will not be considered in cases where the order has been made available to the Customer by the transport company within the agreed period, and the order could not be delivered due to reasons attributable to the Customer. In some cases, Products are shipped directly by external collaborators of Beki Life S.A. de C.V. This information will be visible in the Product details. The risk of the Products (including loss, damage, or theft) will be transferred to the Customer once they have been made available at the delivery location.

### Delivery Data, Unsuccessful Deliveries, and Loss

In the same email informing the Customer that the Product has left the warehouse, the shipping number and the customer service number of the transport company responsible for the delivery will be provided so that, in case of any incident in the delivery, the Customer can contact the company to resolve it. If the Customer is absent at the time of delivery, the carrier will leave a notice indicating how to arrange a new delivery.
Beki Life S.A. de C.V contracts, as part of the courier delivery service, to make three delivery attempts to ensure the delivery takes place. If 10 calendar days have passed since the order was dispatched for delivery, and the delivery has not been arranged, the Customer must contact Beki Life S.A. de C.V.
If the Customer does not proceed accordingly within 20 calendar days from the dispatch of the order, it will be discarded by the courier, and the Customer will bear the associated costs. If the reason for the unsuccessful delivery is the loss of the package, our shipping manager will initiate an investigation. In these cases, our managers' response times typically range from one to three weeks.

### Diligence in Delivery

The Customer, under their own and exclusive responsibility, must check the good condition of the package with the carrier who, on behalf of Beki Life S.A. de C.V, delivers the requested Products, noting any anomaly that may be detected in the packaging on the delivery receipt. If, upon inspecting the product, the Customer detects any incident such as a knock, breakage, signs of having been opened, or any defect caused to the Product by shipping, they must notify Beki Life S.A. de C.V via email at hola@bekilife.com or by phone within 48 hours of delivery, understanding that this period begins from the date and time of delivery indicated by the courier company on the corresponding tracking guide.

### Shipping Policy with Customer Responsibility for Incorrect Address

In addition to the existing shipping policies, the following policy is implemented for cases where the Customer provides an incorrect address when placing their order:
**Customer Responsibility for Incorrect Address**: If the Customer provides an incorrect shipping address when placing their order and, as a result, the product cannot be delivered correctly, the Customer will be held responsible for the costs associated with this situation. This includes the cost of the product and the cost of a new shipment to the correct address.
**Communication of Incorrect Address**: If the Customer receives notification that the Product has left the warehouse and suspects that the provided address is incorrect, they must contact Beki Life S.A. de C.V immediately to correct the address. Beki Life S.A. de C.V will make every effort to update the address before the delivery is made.
**Procedure in Case of Incorrect Address**:
- If the Customer discovers that they have provided an incorrect address before delivery, they must notify Beki Life S.A. de C.V as soon as possible.
- If the Customer realizes the incorrect address after the product has been shipped, they must contact Beki Life S.A. de C.V immediately.
- Beki Life S.A. de C.V will make every effort to correct the address and arrange a new shipment. However, the Customer must bear the costs associated with this correction, including the product cost and additional shipping expenses.

This Customer Responsibility for Incorrect Address policy is implemented to ensure effective and accurate delivery of products. Beki Life S.A. de C.V will strive to assist the Customer in these cases, but it is essential that the Customer provides accurate information when placing an order to avoid delivery problems and additional costs.
Last Review: August 2024.